Community plan starts at $0. Why am I still being asked for a credit card?
True, the subscription fee for community plan is $0.
The credit card would only be used if the consumption of
the resources are beyond the limits defined as part of the plan.
There are no hidden charges, we promise.
How do I know that my credit card information is safe?
We do not store any of the credit card information with us.
We use well known enterprise class products like Stripe and Zuora.
So you do not need to worry extra about the safety and security of the credit card information.
What happens when I add the credit card?
Irrespective of the plan you choose, a card verification charge of $1 will be levied.
This will be reverted within 24 hours.
In case of the professional plan, subscription fee on a prorated basis will be charged on the credit card.
What is the billing cycle?
The normal billing cycle is the first day of every month.
The only exception being the day you sign up on the platform where you will be charged as appropriate.
How do I shift between the plans?
Currently we do not support automatic shifts between plans.
You need to raise a ticket to us through the platform and we will help with the shift.
What are add-ons?
Add-ons are discrete and countable units in the plans.
For example the count of devices added to the platform or the number of users who are part of your account.
There are certain number of units that are available by default with the plans.
But you can add more units to your plan for an extra charge.
What are overage charges?
There are certain parts of the platform that are charged on the basis of usage per hour.
For example deployment hours on the cloud, deployment hours on the device etc.
Certain number of hours are included in the plan by default.
The overage charges are nothing but the consumption charges for the resources beyond the limits defined as part of the plan.